STORE POLICY
1. Purchasing Tickets
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Tickets for each game are sold exclusively online.
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Each ticket grants one player access to a single game.
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Players may purchase multiple tickets for different games in advance.
2. Cancellation & Refunds
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Players can cancel their ticket up to 48 hours before the game starts for a full refund.
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Cancellations made less than 48 hours before the game starts are non-refundable.
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To cancel a ticket, players must submit a cancellation request through the official website or customer support.
3. Game Access & Participation
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A ticket provides access to the game and all necessary materials.
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Players can play at their own pace but must solve the riddles before others to win the game’s prize.
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Access to the digital book is granted only if the player successfully finds the CODE.
4. Fair Play & Conduct
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Players must not share the CODE, solutions, or game materials with others.
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Cheating, hacking, or using unauthorized tools will result in immediate disqualification with no refund.
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Players suspected of violating fair play rules may be banned from future games.
5. Technical Issues
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Players are responsible for having a stable internet connection and access to online resources.
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No refunds will be given for technical issues on the player's end (e.g., lost internet connection).
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If the game experiences technical failures or is canceled by the organizers, players will receive a full refund or credit for a future game.
6. Customer Support
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For cancellations, technical issues, or general inquiries, players can contact support via our WebChat or HERE.
Payment Methods
• Credit / Debit Cards
• PAYPAL